Krafties Official Products
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- Krafties guarantees and supports items that are created and sold directly by Krafties Resident.
- If you encounter a problem with a Krafties Original product- please ask for the assistance of a CSR in Krafties Official Group chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or submit a support ticket at Krafties Support.
- Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow approx 3-5 days for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue.
- Krafties does not guarantee items purchased from other players or from the secondary market.
- If you have purchased an item from someone other than Krafties Resident- and there is a problem with the item/transaction, you will need to contact the seller for support of the product, and/or a refund. Krafties staff will not mediate secondary market transactions. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts.
- ALL of Krafties items are "no mod". If you attempt to modify any of our original items, they will break and we will not replace them.
- Replacement Policy-Please note that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.
- It is very important to take extra special care of your precious Krafties temples. We issue one [FREE] Starter Pack to every player. If you accidentally delete your temples- or they go missing due to an SL issue (as just mentioned above), we cannot replace them.