Troubleshooting

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This page has some Troubleshooting methods you can try out, which can solve simple problems.

  • If this page does not help, then try the following
    1. Try asking in the Krafties Official group, other players might be able to help
    2. If nobody there can help, then you should contact a Krafties CSR for assistance
    3. If there is no online Krafties CSR, you can post a Ticket
  • Re-attaching pet solves most minor problems (detach pet, then attach again)

Contents

Player Troubles

I cannot rez my items/temples!

  1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)

I failed to rez, now my item is gone!

  1. Relog, it should bring your items back to inventory
    • Remember to have correct active group before trying to rez again

Pet Troubles

My pet cannot rez Shadows!

  1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
  2. Now re-activate your pet, while wearing the correct group

My pet looks weird (missing parts)!

  1. Try re-activating the pet

My pet cannot use it's spells!

  • Re activate your Kraftie
  • Check if your pet is Current Version (if it needs Updating)
  • If it's a new pet, try setting their Active Battle Spell
    1. Touch your pet to open the Pet Menu
    2. Choose "Battles", there you can find "Set Spell"

Item Troubles

Why am I not getting my Loot or Unbonded!?

  1. Are you wearing your v4.011 HUD? Loot and unbondeds will not add if the HUD is not worn
  2. Did you accidently mute Krafties Resident? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
  3. The sims where the delivery servers are located could be restarting
    • Restarts are a regular thing that happens every Tuesday on SL, reffered to as "Rolling Restarts" since it happens to all sims during that day one after another. Sim will only be offline temporarily when the restart happens.
  4. It could also be the delivery servers lagging

See Also

Personal tools
Namespaces

Variants
Actions
Welcome to Krafties
Technical & Support
Krafties Community
Krafties Wiki
Multilingual project
Toolbox