Krafties Official Products - Revision history

Doroteya: /* KRAFTIES GUARANTEES AND SUPPORTS ITEMS THAT ARE CREATED AND SOLD DIRECTLY BY Krafties Resident */

2020-06-22T14:26:54Z

KRAFTIES GUARANTEES AND SUPPORTS ITEMS THAT ARE CREATED AND SOLD DIRECTLY BY Krafties Resident

Doroteya at 23:03, 13 September 2018

2018-09-13T23:03:20Z

Doroteya: /* Replacement Policy */

2017-06-20T02:47:36Z

Replacement Policy

MyraMidnight: /* KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER players OR FROM THE secondary market. */

2017-06-02T08:26:48Z

KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER players OR FROM THE secondary market.

MyraMidnight at 12:53, 1 June 2017

2017-06-01T12:53:17Z

MyraMidnight at 12:45, 1 June 2017

2017-06-01T12:45:47Z

MyraMidnight: Turned some lines into Headdings

2017-05-31T19:32:25Z

Turned some lines into Headdings

Doroteya at 15:31, 5 January 2017

2017-01-05T15:31:56Z

Doroteya at 15:31, 5 January 2017

2017-01-05T15:31:21Z

Doroteya at 15:22, 5 January 2017

2017-01-05T15:22:21Z

@@ Line 1: / Line 1: @@
 [[category:Krafties]][[Category:Krafties Items]]
 ==KRAFTIES GUARANTEES AND SUPPORTS ITEMS THAT ARE CREATED AND SOLD DIRECTLY BY [[Krafties (game)|Krafties Resident]]==
-:If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a Moderator in [[Krafties Official Group]] chat, consult   the Moderator  Online board located at the front of the Main store for Moderators that can assist you, or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''.
+:If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a Moderator in [[Krafties Official Group]] chat or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''.
 :'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded - where we ask that you allow approx 7-10 days for a response from them. '''Most''' issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. There are issues that will take longer than 7-10 days to sort, we ask that you be patient during the time frame that the admins are working on your ticket. You will receive a reply via e-mail when your ticket issue has been resolved.

@@ Line 1: / Line 1: @@
 [[category:Krafties]][[Category:Krafties Items]]
 ==KRAFTIES GUARANTEES AND SUPPORTS ITEMS THAT ARE CREATED AND SOLD DIRECTLY BY [[Krafties (game)|Krafties Resident]]==
-:If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a [[Krafties CSR|CSR]] in [[Krafties Official Group]] chat, consult   the staff Online board located at the front of the Main store for staff that can assist you, or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''.
+:If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a Moderator in [[Krafties Official Group]] chat, consult   the Moderator  Online board located at the front of the Main store for Moderators that can assist you, or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''.
 :'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded - where we ask that you allow approx 7-10 days for a response from them. '''Most''' issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. There are issues that will take longer than 7-10 days to sort, we ask that you be patient during the time frame that the admins are working on your ticket. You will receive a reply via e-mail when your ticket issue has been resolved.
@@ Line 18: / Line 18: @@
 ==KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER [[player]]s (THE [[secondary market]])==
-:If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to '''contact the seller for support''' of the product. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident.
+:If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to '''contact the seller for support''' of the product. '''Krafties Moderators will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident.
 ===SUPPORT OF KRAFTIES TEMPLES,STANDARD/TINY NETS and MINING ROCKS===

← Older revision		Revision as of 02:47, 20 June 2017
Line 14:		Line 14:

	:We have added ID's to Home, Crafting and Giant Temples that have been updated with the v3.5 updater and higher. If you "lose" a temple - and personally purchased it directly from Krafties Resident... Please fill out a support ticket and we will look into replacing it for you.		:We have added ID's to Home, Crafting and Giant Temples that have been updated with the v3.5 updater and higher. If you "lose" a temple - and personally purchased it directly from Krafties Resident... Please fill out a support ticket and we will look into replacing it for you.
		+
		+	:Standard Nets do not have IDs, therefore if they are lost from your SL inventory, we are unable to track/ replace them.

	==KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER [[player]]s (THE [[secondary market]])==		==KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER [[player]]s (THE [[secondary market]])==

@@ Line 15: / Line 15: @@
 :We have added ID's to Home, Crafting and Giant Temples that have been updated with the v3.5 updater and higher. If you "lose" a temple - and personally purchased it directly from Krafties Resident... Please fill out a support ticket and we will look into replacing it for you.
-==KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER [[player]]s OR FROM THE [[secondary market]].==
+==KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER [[player]]s (THE [[secondary market]])==
 :If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to '''contact the seller for support''' of the product. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident.
@@ Line 23: / Line 23: @@
 ===If you are a merchant (selling Krafties items)===
 :If you are a seller and there is a problem with an item that someone purchased from you, you can fill out a ticket at [http://krafties.com/support Krafties Support] and we will look into the issue for you.
 ==SUPPORT OF PRE v.4.0 ITEMS==

@@ Line 3: / Line 3: @@
 :If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a [[Krafties CSR|CSR]] in [[Krafties Official Group]] chat, consult   the staff Online board located at the front of the Main store for staff that can assist you, or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''.
 :'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded - where we ask that you allow approx 7-10 days for a response from them. '''Most''' issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. There are issues that will take longer than 7-10 days to sort, we ask that you be patient during the time frame that the admins are working on your ticket. You will receive a reply via e-mail when your ticket issue has been resolved.
 ==KRAFTIES DOES NOT GUARANTEE ITEMS PURCHASED FROM OTHER [[player]]s OR FROM THE [[secondary market]].==
 :If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to '''contact the seller for support''' of the product. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident.
-==SUPPORT OF KRAFTIES TEMPLES,STANDARD/TINY NETS and MINING ROCKS==
+===SUPPORT OF KRAFTIES TEMPLES,STANDARD/TINY NETS and MINING ROCKS===
 :Please keep in mind that we reserve the right not to update/service any temples, nets or Mining Rocks if we cannot verify that they were purchased by you, directly from Krafties Resident. We must have a record of your purchase in order to continue with any support. We will not update/service any of the mentioned items if they were purchased on the secondary market or from another player.
 :You will need to go back to the seller and have them submit a support ticket for the service/update (providing THEY purchased the items directly from Krafties.. Krafties only guarantees temples, nets and Mining Rocks purchased by you, directly from Krafties Resident.
-== REGARDING PURCHASING PRE v4.0 KRAFTIES CREATURES... ==
+===If you are a merchant (selling Krafties items)===
 :We advise that you do not purchase any Krafties Bonded Creatures that are not updated to the most current version v4.0.
 :Krafties reserves the right not to update any Creatures that are pre-v4.0. When purchasing Krafties that are not in the official Krafties "Package", designed to work with the new HUD, we advise that you ask the seller to update the Kraftie for you before you purchase.
-==REGARDING PURCHASING PRE v4.0 KRAFTIES ITEMS...==
+===REGARDING PURCHASING PRE v4.0 KRAFTIES ITEMS...===
 :We advise that you do not purchase any Krafties items that are not updated to at least v4.0.
 :Krafties reserves the right not to update any items that are pre-v4.0. When purchasing items and they are not in the official Krafties "Package", designed to work with the new HUD, we advise that you ask the seller to update the items for you before you purchase.
 =See Also=

@@ Line 10: / Line 10: @@
 :Please keep in mind that we reserve the right not to update/service any temples, nets or Mining Rocks if we cannot verify that they were purchased by you, directly from Krafties Resident. We must have a record of your purchase in order to continue with any support. We will not update/service any of the mentioned items if they were purchased on the secondary market or from another player.
 :You will need to go back to the seller and have them submit a support ticket for the service/update (providing THEY purchased the items directly from Krafties.. Krafties only guarantees temples, nets and Mining Rocks purchased by you, directly from Krafties Resident.
 == REGARDING PURCHASING PRE v4.0 KRAFTIES CREATURES... ==
@@ Line 23: / Line 22: @@
 :Pre v4.0 Gold and Silver Membership vouchers will no longer be updated. The deadline to update the vouchers was 4/7/15
-==Other==
+==ALL of Krafties items are "no mod==
-*'''If you are a seller''' and there is a problem with an item that someone purchased from you, you can fill out a ticket at www.krafties.com/support and we will look into the issue for you.
+:If you attempt to modify any of our original items, they will break and we will not replace them.
-*'''Krafties does not offer refunds on purchases. It is important to make sure you are informed about our products before making your purchases.
+==Krafties does not offer refunds on purchases==
 ==Replacement Policy==
@@ Line 35: / Line 35: @@
 :We have added ID's to Home, Crafting and Giant Temples that have been updated with the v3.5 updater and higher. If you "lose" a temple - and personally purchased it directly from Krafties Resident... Please fill out a support ticket and we will look into replacing it for you.
 =See Also=

@@ Line 18: / Line 18: @@
 *:We advise that you do not purchase any Krafties items that are not updated to at least v4.0.
 *:Krafties reserves the right not to update any items that are pre-v4.0. When purchasing items and they are not in the official Krafties "Package", designed to work with the new HUD, we advise that you ask the seller to update the items for you before you purchase.
@@ Line 31: / Line 34: @@
 *:We have added ID's to Home, Crafting and Giant Temples that have been updated with the v3.5 updater and higher. If you "lose" a temple - and personally purchased it directly from Krafties Resident... Please fill out a support ticket and we will look into replacing it for you.
-*'''SUPPORT OF PRE-V4.0 [[Membership|GOLD AND SILVER MEMBERSHIP VOUCHERS]]'''
 =See Also=

@@ Line 16: / Line 16: @@
 *'''REGARDING PURCHASING PRE v4.0 KRAFTIES ITEMS...'''
-*:We advise that you do not purchase any Krafties items that are not updated to v4.0.
+*:We advise that you do not purchase any Krafties items that are not updated to at least v4.0.
 *:Krafties reserves the right not to update any items that are pre-v4.0. When purchasing items and they are not in the official Krafties "Package", designed to work with the new HUD, we advise that you ask the seller to update the items for you before you purchase.