Support - Revision history

Igatso Xaris: All me tempels gone after im back from 7 years

2023-11-19T16:50:53Z

All me tempels gone after im back from 7 years

Doroteya: /* Posting a Ticket */

2023-03-01T20:03:59Z

Posting a Ticket

Doroteya: /* Support Tickets */

2023-03-01T20:02:01Z

Support Tickets

Doroteya: /* The Krafties Moderators */

2023-03-01T20:01:23Z

The Krafties Moderators

Doroteya: /* Support */

2023-03-01T20:01:01Z

Support

Doroteya: /* Posting a Ticket */

2023-02-20T00:23:45Z

Posting a Ticket

Doroteya: /* Support Tickets */

2023-02-20T00:23:12Z

Support Tickets

Doroteya: /* The Krafties Moderators */

2020-06-22T14:25:30Z

The Krafties Moderators

Doroteya: /* The Krafties Moderators */

2020-06-22T13:57:16Z

The Krafties Moderators

Doroteya: /* Support */

2020-06-22T13:53:03Z

Support

@@ Line 23: / Line 23: @@
 *"Most" tickets should be resolved within 7-14 days of initially being answered. There are instances where the ticket will need to go to the "Admin Dept", where it can take longer (approx 3-4 weeks after the Admins receive the ticket)- depending on the details of the issue. You will be notified in your ticket approximately how long it will take to resolve your issue/close your ticket. We ask for your patience during this time.
 *'''Please note''' that each ticket is carefully looked at and resolved case by case, and we apologize for any inconvenience or down time that is a result. There will be times when tickets are submitted, and extensive research/troubleshooting will have to go into resolving the issue. We ask for your patience during down time, it is our goal to get you up and running again as soon as we possibly can. You will receive a reply via e-mail once the issue has been sorted.
-===Posting a Ticket===
+Hi i have been gone for 7 years and i been loking in lostand found folder i cant fine my home tempels and big tempels i bort long time ago from the store it self. i have done every thing emty every thing from my lost and found nuffing  cleare inventory cashes and all nuffing. is there anny way of support so i can get new ones :(. i know kraftie shud have all the id's as i borth them from kraftie store on kraftie land. igatso xaris
 ===Keeping Track of Ticket===

@@ Line 25: / Line 25: @@
 ===Posting a Ticket===
 #Go to the '''[http://www.krafties.com/support Support]''' on the [http://www.krafties.com  Krafties Website]
-#Click the '''"Open New Ticket"'''
+#Fill out the requested information to open a ticket. Do NOT use your real life name, use your Second Life name.
-#Fill the ticket with the required information
+#Include pertinent information in your ticket. If it is about a pet, we need the pet's ID.
-#*Your '''Full SL name''' (your username entered '''EXACTLY''' how it appears in SL. Use capital letters where needed and include the name "Resident" if necessary. PLEASE DO NOT USE YOUR DISPLAY NAME))
+#Tickets will initially be replied to within 24-48 hours.
 ===Keeping Track of Ticket===

@@ Line 21: / Line 21: @@
 *Our goal is to '''initially''' answer support tickets within 48-72 hours of them being submitted. There will be times where it may take a few extra days, we apologize for any inconvenience.
 *The nature of the issue that is being ticketed will determine how long it takes to be resolved.
-*"Most" tickets should be resolved within 5-7 days of initially being answered. There are instances where the ticket will need to go to the "Admin Dept", where it can take longer (approx 3-4 weeks after the Admins receive the ticket)- depending on the details of the issue. You will be notified in your ticket approximately how long it will take to resolve your issue/close your ticket. We ask for your patience during this time.
+*"Most" tickets should be resolved within 7-14 days of initially being answered. There are instances where the ticket will need to go to the "Admin Dept", where it can take longer (approx 3-4 weeks after the Admins receive the ticket)- depending on the details of the issue. You will be notified in your ticket approximately how long it will take to resolve your issue/close your ticket. We ask for your patience during this time.
 *'''Please note''' that each ticket is carefully looked at and resolved case by case, and we apologize for any inconvenience or down time that is a result. There will be times when tickets are submitted, and extensive research/troubleshooting will have to go into resolving the issue. We ask for your patience during down time, it is our goal to get you up and running again as soon as we possibly can. You will receive a reply via e-mail once the issue has been sorted.
 ===Posting a Ticket===

@@ Line 12: / Line 12: @@
 :*Our Krafties Moderators are volunteers who are here to help with all of your Krafties related questions.
 :*The Krafties Official chat group is where you can visit to ask for a moderator.
-:*If you are not able to get help in our Official chat group, please file a support ticket at www.krafties.com/support. Tickets are initially answered within 24-48 hours of the ticket being submitted.
+:*If you are not able to get help in our Official chat group, please file a support ticket at https://krafties.com/site/support. Tickets are initially answered within 24-48 hours of the ticket being submitted.
 ==[http://www.krafties.com/support Support Tickets]==

@@ Line 7: / Line 7: @@
 #*The Krafties Moderators are made up of volunteers who LOVE playing the game and helping with your Krafties questions. You can ask for a Moderator in Krafties Official chat.
 #'''[http://www.krafties.com/support Support Tickets]'''
-#*If your questions have not been answered and you are still in need of support, please file a ticket at www.krafties.com/support and you will be helped via the ticket system.'''
+#*If your questions have not been answered and you are still in need of support, please file a ticket at https://krafties.com/site/support and you will be helped via the ticket system.'''
 ===The Krafties Moderators===

@@ Line 10: / Line 10: @@
 ===The Krafties Moderators===
-:*Krafties Moderators are here to help with all of your Krafties related questions.
+:*Our Krafties Moderators are volunteers who are here to help with all of your Krafties related questions.
-:*You can see the '''online status''' of the Moderator members on the '''"Krafties Moderator Board"''' on the wall of the [[Krafties Store]].
+:*The Krafties Official chat group is where you can visit to ask for a moderator or seek help from one of our group members. Many of our Kraftie players have been around a long time and are always eager to help :)
-:*Please send them a message directly, instead of sending it through the online-board ''(Our Moderators welcome direct Instant Messages)''
+:*If you are not able to get help in our Official chat group, please file a support ticket at www.krafties.com/support. Tickets are initially answered within 24-48 hours of the ticket being submitted.
 ==[http://www.krafties.com/support Support Tickets]==

@@ Line 5: / Line 5: @@
 #*If you have any questions about the game, the members of the Krafties community are always willing to help in this chat group. Many of our members have been playing since the games inception, and can offer you help with many question, concerns, and aspects of game play.
 #'''Krafties Moderators'''
-#*The Krafties Moderators are made up of volunteers who LOVE playing the game and helping with technical support problems/issues and questions. You can ask for a Moderator in Krafties Official chat, or you can check the Moderators's online board on the Krafties sim to see who is online and available for assistance. You are welcome to directly IM any "online" Moderator for help.
+#*The Krafties Moderators are made up of volunteers who LOVE playing the game and helping with your Krafties questions. You can ask for a Moderator in Krafties Official chat.
 #'''[http://www.krafties.com/support Support Tickets]'''
-#*If there are no Moderator's available in chat or via the online board on the sim, which does tend to happen as ALL of the Krafties Moderators are volunteers, please file a ticket at www.krafties.com/support and you will be helped via the ticket system.'''
+#*If your questions have not been answered and you are still in need of support, please file a ticket at www.krafties.com/support and you will be helped via the ticket system.'''
 ===The Krafties Moderators===