Difference between revisions of "Troubleshooting"

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*'''If this page does not help, then try the following
 
*'''If this page does not help, then try the following
 
*#Try asking in the '''[[Krafties Official Groups|Krafties Official]] group''', other [[player]]s might be able to help
 
*#Try asking in the '''[[Krafties Official Groups|Krafties Official]] group''', other [[player]]s might be able to help
−
*#If nobody there can help, then you should contact a '''[[Krafties CSR]]''' for assistance'''
+
*#If nobody there can help, then you should contact a '''Moderator''' for assistance'''
−
*#If there is no online [[Krafties CSR]], you can post a '''[http://krafties.com/support Ticket]'''
+
*#If there is none online, you can post a '''[http://krafties.com/support Ticket]'''
 
*'''Re-attaching pet''' solves most minor problems ''(detach pet, then attach again)''
 
*'''Re-attaching pet''' solves most minor problems ''(detach pet, then attach again)''
 
==Player Troubles==
 
==Player Troubles==
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===My pet cannot rez Shadows!===
 
===My pet cannot rez Shadows!===
 
#Find the '''group''' which allows you to [[rez]], and make it your '''active group''' ("Krafties Official" when on [[Krafties Island]])
 
#Find the '''group''' which allows you to [[rez]], and make it your '''active group''' ("Krafties Official" when on [[Krafties Island]])
−
#Now '''re-attach your pet''', while wearing the correct group
+
#Now '''re-activate your pet''', while wearing the correct group
 
#*If you're not in an area that allows rezzing ([[Crafting Hangout]] or [[Rez Area]]s when on [[Krafties Sim]]), then of course your pet wont [[rez]] a shadow
 
#*If you're not in an area that allows rezzing ([[Crafting Hangout]] or [[Rez Area]]s when on [[Krafties Sim]]), then of course your pet wont [[rez]] a shadow
  
 
===My pet looks weird (missing parts)!===
 
===My pet looks weird (missing parts)!===
−
#Try '''re-attaching the pet'''
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#Try '''re-activating the pet'''
  
 
===My pet cannot use it's spells!===
 
===My pet cannot use it's spells!===
 +
*Re activate your Kraftie
 
*Check if your pet is  '''[[Current Version]]''' (if it needs Updating)
 
*Check if your pet is  '''[[Current Version]]''' (if it needs Updating)
 
*If it's a '''new pet''', try setting their '''[[Spells|Active Battle Spell]]'''
 
*If it's a '''new pet''', try setting their '''[[Spells|Active Battle Spell]]'''
 
*#Touch your pet to open the '''[[Pet Menu]]'''
 
*#Touch your pet to open the '''[[Pet Menu]]'''
 
*#Choose '''"Battles"''', there you can find "Set Spell"
 
*#Choose '''"Battles"''', there you can find "Set Spell"
−
*Use the '''"Spell Reloader"''' if previous options didn't work
 
−
*#Go to the [[Krafties Store]] on [[Krafties Sim]]
 
−
*#locate the "spell reloader" which is on the floor by the updaters. (Looks like a blue puddle)
 
−
*#Touch it to reload your pet's spells, everything should be fine now.
 
−
*#*It can take half a minute or so to load the spells
 
  
−
==Temple Troubles==
 
−
===The Temple doesn't notice my pet!===
 
−
#Check if your Temple and Pet are the [[Current Version]] (if it needs to be updated)
 
−
#Try '''re-attaching''' your pet (detach, and attach again)
 
−
#*Also try to re-rez your temple if re-attaching pet wasn't enough
 
−
 
−
===We just finished crafting, but my pet is still "linked" to Temple (Particle Chain)===
 
−
*This happens if you link to a [[Crafting Temple]] and also get a "temple is already full" message, mainly happens when many people are competing for the last spot and get through at the same time
 
−
#You need to '''re-attach pet''', because if your pet is still producing a '''"particle chain"''' connecting it to the [[Crafting Temple]] '''after''' a [[Crafting]] session has finished, then a glitch has occured
 
−
#*Crafting Leader can also "Clear Craft" or re-[[rez]] the [[Crafting Temple]], it also solves the problem. But re-attaching pet is simpler for everybody.
 
−
#*If you try to link to the temple again while this problem persists, then temple will not really notice you (and therefor not give you [[Experience]])
 
−
 
−
===Crafting Temple Froze! and everyone's particle chain stopped===
 
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#Only thing to do about it is to '''re-rez the [[Crafting Temple]]'''
 
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#*You do not loose the ingredients when it happens, so don't worry
 
−
#*Temple won't continue the craft, doesn't matter how long you wait for that progress bar to fill up.
 
 
==Item Troubles==
 
==Item Troubles==
 
===Why am I not getting my [[Loot]] or [[Unbonded]]!?===
 
===Why am I not getting my [[Loot]] or [[Unbonded]]!?===
 +
:#Are you wearing your v4.4 HUD? Loot and unbondeds will not add if the HUD is not worn
 
:#Did you accidently mute <code>Krafties Resident</code>? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
 
:#Did you accidently mute <code>Krafties Resident</code>? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
 
:#The sims where the delivery servers are located could be '''restarting'''
 
:#The sims where the delivery servers are located could be '''restarting'''
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=See Also=
 
=See Also=
 +
*[[Krafties HUD (troubleshooting)]]
 
{{Technical}}
 
{{Technical}}

Latest revision as of 00:48, 24 February 2020

This page has some Troubleshooting methods you can try out, which can solve simple problems.

  • If this page does not help, then try the following
    1. Try asking in the Krafties Official group, other players might be able to help
    2. If nobody there can help, then you should contact a Moderator for assistance
    3. If there is none online, you can post a Ticket
  • Re-attaching pet solves most minor problems (detach pet, then attach again)

Player Troubles[edit]

I cannot rez my items/temples![edit]

  1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)

I failed to rez, now my item is gone![edit]

  1. Relog, it should bring your items back to inventory
    • Remember to have correct active group before trying to rez again

Pet Troubles[edit]

My pet cannot rez Shadows![edit]

  1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
  2. Now re-activate your pet, while wearing the correct group

My pet looks weird (missing parts)![edit]

  1. Try re-activating the pet

My pet cannot use it's spells![edit]

  • Re activate your Kraftie
  • Check if your pet is Current Version (if it needs Updating)
  • If it's a new pet, try setting their Active Battle Spell
    1. Touch your pet to open the Pet Menu
    2. Choose "Battles", there you can find "Set Spell"

Item Troubles[edit]

Why am I not getting my Loot or Unbonded!?[edit]

  1. Are you wearing your v4.4 HUD? Loot and unbondeds will not add if the HUD is not worn
  2. Did you accidently mute Krafties Resident? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
  3. The sims where the delivery servers are located could be restarting
    • Restarts are a regular thing that happens every Tuesday on SL, reffered to as "Rolling Restarts" since it happens to all sims during that day one after another. Sim will only be offline temporarily when the restart happens.
  4. It could also be the delivery servers lagging

See Also[edit]

 
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