Difference between revisions of "Krafties Official Products"
Jump to navigation
Jump to search
| Line 4: | Line 4: | ||
**'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. | **'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. | ||
| − | *'''Items that are purchased from other [[player]]s'''/the [[secondary market]] are '''NOT guaranteed by Krafties. There are a few exceptions to this guarantee, such as an item that doesn't work due to a Krafties related issue. This can only be determined by the admin team. | + | *'''Items that are purchased from other [[player]]s'''/the [[secondary market]] are '''NOT guaranteed by Krafties.''' There are a few exceptions to this guarantee, such as an item that doesn't work due to a Krafties related issue. This can only be determined by the admin team. |
**If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, you will need to '''contact the seller for support''' of the product, and/or a refund. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts. We also cannot guarantee that the items that you are purchasing are actually made by Krafties. Any item that is not created by Krafties Resident will not be supported by Krafties. | **If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, you will need to '''contact the seller for support''' of the product, and/or a refund. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts. We also cannot guarantee that the items that you are purchasing are actually made by Krafties. Any item that is not created by Krafties Resident will not be supported by Krafties. | ||
Revision as of 17:21, 26 October 2014
- Krafties guarantees and supports items that are created and sold directly by Krafties Resident.
- If you encounter a problem with a Krafties Original product- please ask for the assistance of a CSR in Krafties Official Group chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or submit a support ticket at Krafties Support.
- Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue.
- Items that are purchased from other players/the secondary market are NOT guaranteed by Krafties. There are a few exceptions to this guarantee, such as an item that doesn't work due to a Krafties related issue. This can only be determined by the admin team.
- If you have purchased an item from someone other than Krafties Resident- and there is a problem with the item/transaction, you will need to contact the seller for support of the product, and/or a refund. Krafties staff will not mediate secondary market transactions. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts. We also cannot guarantee that the items that you are purchasing are actually made by Krafties. Any item that is not created by Krafties Resident will not be supported by Krafties.
- ALL of Krafties items are "no mod". If you attempt to modify any of our original items, they will break and we will not replace them.
- Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.
- It is very important to take extra special care of your precious Krafties temples. We issue one [FREE] Starter Pack to every player. If you accidentally delete your temples- or they go missing due to an SL issue (as just mentioned above), we cannot replace them.