Difference between revisions of "Troubleshooting"
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*'''If this page does not help, then try the following | *'''If this page does not help, then try the following | ||
*#Try asking in the '''[[Krafties Official Groups|Krafties Official]] group''', other [[player]]s might be able to help | *#Try asking in the '''[[Krafties Official Groups|Krafties Official]] group''', other [[player]]s might be able to help | ||
| − | *#If nobody there can help, then you should contact a ''' | + | *#If nobody there can help, then you should contact a '''Moderator''' for assistance''' |
| − | *#If there is | + | *#If there is none online, you can post a '''[http://krafties.com/support Ticket]''' |
*'''Re-attaching pet''' solves most minor problems ''(detach pet, then attach again)'' | *'''Re-attaching pet''' solves most minor problems ''(detach pet, then attach again)'' | ||
==Player Troubles== | ==Player Troubles== | ||
| Line 25: | Line 25: | ||
===My pet cannot use it's spells!=== | ===My pet cannot use it's spells!=== | ||
| + | *Re activate your Kraftie | ||
*Check if your pet is '''[[Current Version]]''' (if it needs Updating) | *Check if your pet is '''[[Current Version]]''' (if it needs Updating) | ||
*If it's a '''new pet''', try setting their '''[[Spells|Active Battle Spell]]''' | *If it's a '''new pet''', try setting their '''[[Spells|Active Battle Spell]]''' | ||
*#Touch your pet to open the '''[[Pet Menu]]''' | *#Touch your pet to open the '''[[Pet Menu]]''' | ||
*#Choose '''"Battles"''', there you can find "Set Spell" | *#Choose '''"Battles"''', there you can find "Set Spell" | ||
| − | |||
==Item Troubles== | ==Item Troubles== | ||
===Why am I not getting my [[Loot]] or [[Unbonded]]!?=== | ===Why am I not getting my [[Loot]] or [[Unbonded]]!?=== | ||
| + | :#Are you wearing your v4.4 HUD? Loot and unbondeds will not add if the HUD is not worn | ||
:#Did you accidently mute <code>Krafties Resident</code>? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries | :#Did you accidently mute <code>Krafties Resident</code>? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries | ||
:#The sims where the delivery servers are located could be '''restarting''' | :#The sims where the delivery servers are located could be '''restarting''' | ||
| Line 39: | Line 40: | ||
=See Also= | =See Also= | ||
| + | *[[Krafties HUD (troubleshooting)]] | ||
{{Technical}} | {{Technical}} | ||
Latest revision as of 00:48, 24 February 2020
This page has some Troubleshooting methods you can try out, which can solve simple problems.
- If this page does not help, then try the following
- Try asking in the Krafties Official group, other players might be able to help
- If nobody there can help, then you should contact a Moderator for assistance
- If there is none online, you can post a Ticket
- Re-attaching pet solves most minor problems (detach pet, then attach again)
Player Troubles[edit]
I cannot rez my items/temples![edit]
- Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
- Now you should be able to rez (on Krafties Island you need to be within the Crafting Hangout or other designated Rez Areas)
I failed to rez, now my item is gone![edit]
- Relog, it should bring your items back to inventory
- Remember to have correct active group before trying to rez again
Pet Troubles[edit]
My pet cannot rez Shadows![edit]
- Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
- Now re-activate your pet, while wearing the correct group
- If you're not in an area that allows rezzing (Crafting Hangout or Rez Areas when on Krafties Sim), then of course your pet wont rez a shadow
My pet looks weird (missing parts)![edit]
- Try re-activating the pet
My pet cannot use it's spells![edit]
- Re activate your Kraftie
- Check if your pet is Current Version (if it needs Updating)
- If it's a new pet, try setting their Active Battle Spell
- Touch your pet to open the Pet Menu
- Choose "Battles", there you can find "Set Spell"
Item Troubles[edit]
Why am I not getting my Loot or Unbonded!?[edit]
- Are you wearing your v4.4 HUD? Loot and unbondeds will not add if the HUD is not worn
- Did you accidently mute
Krafties Resident? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries - The sims where the delivery servers are located could be restarting
- Restarts are a regular thing that happens every Tuesday on SL, reffered to as "Rolling Restarts" since it happens to all sims during that day one after another. Sim will only be offline temporarily when the restart happens.
- It could also be the delivery servers lagging