Troubleshooting

This page has some Troubleshooting methods you can try out, which can solve simple problems.

• If this page does not help, then try the following
  1. Try asking in the Krafties Official group, other players might be able to help
  2. If nobody there can help, then you should contact a Krafties CSR for assistance
  3. If there is no online Krafties CSR, you can post a Ticket
• Re-attaching pet solves most minor problems (detach pet, then attach again)

Player Troubles

I cannot rez my items/temples!

1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
   • Now you should be able to rez (on Krafties Island you need to be within the Crafting Hangout or other designated Rez Areas)

I failed to rez, now my item is gone!

1. Relog, it should bring your items back to inventory
   • Remember to have correct active group before trying to rez again

Pet Troubles

My pet cannot rez Shadows!

1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
2. Now re-activate your pet, while wearing the correct group
   • If you're not in an area that allows rezzing (Crafting Hangout or Rez Areas when on Krafties Sim), then of course your pet wont rez a shadow

My pet looks weird (missing parts)!

1. Try re-activating the pet

My pet cannot use it's spells!

• Check if your pet is Current Version (if it needs Updating)
• If it's a new pet, try setting their Active Battle Spell
  1. Touch your pet to open the Pet Menu
  2. Choose "Battles", there you can find "Set Spell"
• Use the "Spell Reloader" if previous options didn't work
  1. Go to the Krafties Store on Krafties Sim
  2. locate the "spell reloader" which is on the floor by the updaters. (Looks like a blue puddle)
  3. Touch it to reload your pet's spells, everything should be fine now.
     • It can take half a minute or so to load the spells

Item Troubles

Why am I not getting my Loot or Unbonded!?

1. Did you accidently mute Krafties Resident? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
2. The sims where the delivery servers are located could be restarting
   • Restarts are a regular thing that happens every Tuesday on SL, reffered to as "Rolling Restarts" since it happens to all sims during that day one after another. Sim will only be offline temporarily when the restart happens.
3. It could also be the delivery servers lagging