Difference between revisions of "Krafties Official Products"
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*;Krafties guarantees and supports items that are created and sold directly by [[Krafties (game)|Krafties Resident]]. | *;Krafties guarantees and supports items that are created and sold directly by [[Krafties (game)|Krafties Resident]]. | ||
*:If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a [[Krafties CSR|CSR]] in [[Krafties Official Group]] chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''. | *:If you encounter a problem with a Krafties Original product- please '''ask for the assistance''' of a [[Krafties CSR|CSR]] in [[Krafties Official Group]] chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or '''submit a support ticket at [http://www.krafties.com/support Krafties Support]'''. | ||
| − | *:'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow approx | + | *:'''Your ticket will be initially addressed within 24-48 hrs'''. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow approx 7-10 days for a response from them. '''Most''' issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. |
*'''Krafties does not guarantee items purchased from other [[player]]s''' or from the [[secondary market]]. | *'''Krafties does not guarantee items purchased from other [[player]]s''' or from the [[secondary market]]. | ||
*:If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to '''contact the seller for support''' of the product. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident. | *:If you have purchased an item from someone '''other''' than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to '''contact the seller for support''' of the product. '''Krafties staff will not mediate secondary market transactions'''. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident. | ||
| − | *:We also cannot guarantee any temples that are purchased from the secondary market. If the temple breaks, disappears or malfunctions, Krafties reserves the right not to service/replace the temple. You will need to go back to the seller and have them submit a support ticket. Krafties only guarantees temples purchased from Krafties Resident. | + | *:We also cannot guarantee any temples that are purchased from the secondary market. If the temple breaks, disappears or malfunctions, Krafties reserves the right not to service/replace the temple. You will need to go back to the seller and have them submit a support ticket. Krafties only guarantees temples purchased by you, directly from Krafties Resident. |
*'''If you are a seller''' and there is a problem with an item that someone purchased from you, you can fill out a ticket at www.krafties.com/support and we will look into the issue for you. | *'''If you are a seller''' and there is a problem with an item that someone purchased from you, you can fill out a ticket at www.krafties.com/support and we will look into the issue for you. | ||
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*'''Replacement Policy''' - Please note that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item '''cannot''' be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product. | *'''Replacement Policy''' - Please note that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item '''cannot''' be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product. | ||
*:It is very important to take extra special care of your '''precious [[Temples|Krafties temples]]'''. We issue one [FREE] Starter Pack to every player. If you accidentally delete your temples- or they go missing due to an SL issue (as just mentioned above), '''we cannot replace them'''. | *:It is very important to take extra special care of your '''precious [[Temples|Krafties temples]]'''. We issue one [FREE] Starter Pack to every player. If you accidentally delete your temples- or they go missing due to an SL issue (as just mentioned above), '''we cannot replace them'''. | ||
| − | *:We have added ID's to Home Temples that have been updated with the 3.5 Updater. If you "lose" a 3.5 Home Temple, please fill out a support ticket at www.krafties.com/support, and we will look into replacing it for you. | + | *:We have added ID's to Home, Crafting and Giant Temples that have been updated with the 3.5 Updater. If you "lose" a 3.5 or 4.0 Home, Crafting or Giant Temple, please fill out a support ticket at www.krafties.com/support, and we will look into replacing it for you. We cannot replace any prior versions. |
*'''SUPPORT OF PRE v3.5/4.0 [[Temples|TEMPLES]]''' | *'''SUPPORT OF PRE v3.5/4.0 [[Temples|TEMPLES]]''' | ||
| − | *:Please keep in in mind that Krafties only guarantees Temples that are purchased directly from Krafties Resident. In order to protect your Linden dollars, please do not buy temples | + | *:Please keep in in mind that Krafties only guarantees Temples that are purchased by you, directly from Krafties Resident. In order to protect your Linden dollars, please do not buy temples f.rom anyone that are pre v3.5/4.0. There have been temples sold on the Marketplace and by group members that are not Krafties originals, and therefore we will not replace or update them. |
*:Also, please keep in mind that we reserve the right not to update any temples that are pre v3.5/4.0 if we cannot verify that they were purchased by you, directly from Krafties Resident. | *:Also, please keep in mind that we reserve the right not to update any temples that are pre v3.5/4.0 if we cannot verify that they were purchased by you, directly from Krafties Resident. | ||
*'''SUPPORT OF PRE-V4.0 [[Membership|GOLD AND SILVER MEMBERSHIP VOUCHERS]]''' | *'''SUPPORT OF PRE-V4.0 [[Membership|GOLD AND SILVER MEMBERSHIP VOUCHERS]]''' | ||
| − | + | Pre v4.0 Gold and Silver Membership vouchers will no longer be updated. The deadline to update the vouchers was 4/7/15 | |
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=See Also= | =See Also= | ||
Revision as of 19:28, 4 August 2015
- Krafties guarantees and supports items that are created and sold directly by Krafties Resident.
- If you encounter a problem with a Krafties Original product- please ask for the assistance of a CSR in Krafties Official Group chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or submit a support ticket at Krafties Support.
- Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow approx 7-10 days for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue.
- Krafties does not guarantee items purchased from other players or from the secondary market.
- If you have purchased an item from someone other than Krafties Resident- and there is a problem with the item/transaction, such as a malfunction or other issue, you will need to contact the seller for support of the product. Krafties staff will not mediate secondary market transactions. It is your responsibility to thoroughly inspect all items you are purchasing from other sellers. Krafties cannot guarantee what is included in boxes, for example box contents or item amounts, nor can we guarantee the authenticity of items that cannot be traced back to an original purchase from Krafties Resident.
- We also cannot guarantee any temples that are purchased from the secondary market. If the temple breaks, disappears or malfunctions, Krafties reserves the right not to service/replace the temple. You will need to go back to the seller and have them submit a support ticket. Krafties only guarantees temples purchased by you, directly from Krafties Resident.
- If you are a seller and there is a problem with an item that someone purchased from you, you can fill out a ticket at www.krafties.com/support and we will look into the issue for you.
- ALL of Krafties items are "no mod". If you attempt to modify any of our original items, they will break and we will not replace them.
- Replacement Policy - Please note that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.
- It is very important to take extra special care of your precious Krafties temples. We issue one [FREE] Starter Pack to every player. If you accidentally delete your temples- or they go missing due to an SL issue (as just mentioned above), we cannot replace them.
- We have added ID's to Home, Crafting and Giant Temples that have been updated with the 3.5 Updater. If you "lose" a 3.5 or 4.0 Home, Crafting or Giant Temple, please fill out a support ticket at www.krafties.com/support, and we will look into replacing it for you. We cannot replace any prior versions.
- SUPPORT OF PRE v3.5/4.0 TEMPLES
- Please keep in in mind that Krafties only guarantees Temples that are purchased by you, directly from Krafties Resident. In order to protect your Linden dollars, please do not buy temples f.rom anyone that are pre v3.5/4.0. There have been temples sold on the Marketplace and by group members that are not Krafties originals, and therefore we will not replace or update them.
- Also, please keep in mind that we reserve the right not to update any temples that are pre v3.5/4.0 if we cannot verify that they were purchased by you, directly from Krafties Resident.
- SUPPORT OF PRE-V4.0 GOLD AND SILVER MEMBERSHIP VOUCHERS
Pre v4.0 Gold and Silver Membership vouchers will no longer be updated. The deadline to update the vouchers was 4/7/15