Difference between revisions of "Krafties Official Products"
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| − | Krafties guarantees and supports items that are created and sold directly by Krafties Resident. | + | *Krafties guarantees and supports items that are created and sold directly by Krafties Resident. |
| − | Items that are purchased from other players/the secondary market are NOT guaranteed and will NOT be supported. | + | *Items that are purchased from other players/the secondary market are '''NOT''' guaranteed and will '''NOT''' be supported. |
| − | If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support. | + | *If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support. |
Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, | Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, | ||
it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. | it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. | ||
| − | If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support | + | *If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support |
of the product, and/or a refund. Krafties staff will not mediate secondary market transactions. | of the product, and/or a refund. Krafties staff will not mediate secondary market transactions. | ||
| − | Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product. | + | *Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product. |
Revision as of 22:33, 11 August 2013
- Krafties guarantees and supports items that are created and sold directly by Krafties Resident.
- Items that are purchased from other players/the secondary market are NOT guaranteed and will NOT be supported.
- If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support.
Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them.
- If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support
of the product, and/or a refund. Krafties staff will not mediate secondary market transactions.
- Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.