Difference between revisions of "Krafties Official Products"
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*Krafties guarantees and supports items that are created and sold directly by Krafties Resident. | *Krafties guarantees and supports items that are created and sold directly by Krafties Resident. | ||
| − | + | *If you encounter a problem with a Krafties Original product- please ask for the assistance of a CSR in Krafties Official group chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or submit a support ticket at www.krafties.com/support. | |
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| − | *If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support. | ||
Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, | Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, | ||
it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. | it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. | ||
| − | *If you have purchased an item from someone other than Krafties Resident- you will need to contact | + | *Items that are purchased from other players/the secondary market are '''NOT''' guaranteed by Krafties, and '''might not''' be supported. It depends on the issue with the item purchased. The administrative team would be the ones to determine if a secondary market item can be sorted. |
| − | of the product, and/or a refund. Krafties staff will not mediate secondary market transactions. | + | If you have purchased an item from someone other than Krafties Resident- and there is a problem with the transaction, you will need to contact the seller for support of the product, and/or a refund. Krafties staff will not mediate secondary market transactions. |
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*Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product. | *Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product. | ||
Revision as of 16:14, 7 September 2013
- Krafties guarantees and supports items that are created and sold directly by Krafties Resident.
- If you encounter a problem with a Krafties Original product- please ask for the assistance of a CSR in Krafties Official group chat, consult the staff Online board located at the front of the Main store for staff that can assist you, or submit a support ticket at www.krafties.com/support.
Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue.
- Items that are purchased from other players/the secondary market are NOT guaranteed by Krafties, and might not be supported. It depends on the issue with the item purchased. The administrative team would be the ones to determine if a secondary market item can be sorted.
If you have purchased an item from someone other than Krafties Resident- and there is a problem with the transaction, you will need to contact the seller for support of the product, and/or a refund. Krafties staff will not mediate secondary market transactions.
- Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.