Krafties Official Products

• Krafties guarantees and supports items that are created and sold directly by Krafties Resident.

• Items that are purchased from other players/the secondary market are NOT guaranteed and will NOT be supported.

• If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support.

Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them.

• If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support

of the product, and/or a refund. Krafties staff will not mediate secondary market transactions.

• Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.