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:'''If you ASSIST a craft''' - if the craft fails due to server issues, crashes etc., please note that our servers do not record information regarding players assisting in a craft, and unfortunately we are not able to credit the missed xp to your Kraftie. | :'''If you ASSIST a craft''' - if the craft fails due to server issues, crashes etc., please note that our servers do not record information regarding players assisting in a craft, and unfortunately we are not able to credit the missed xp to your Kraftie. | ||
− | + | :'''If adding CRAFTING EXPERIENCE fails (craft exp earned through candies or any other means)'''- | |
− | :'''If adding | + | :We will look into replacing the xp that was to be awarded to your Kraftie. If the this was during an event, we have no way of tracking the event/time and will not be able to award the proper xp that corresponded to the event. We do make every effort possible to rectify a failed alchemy and we apologize for any inconvenience it may cause. You will need to file a ticket and MUST include the following |
− | :We will look into replacing the xp that was to be awarded to your Kraftie. If the this was during an event, we have no way of tracking the event/time and will not be able to award the proper xp that corresponded to the event. We do make every effort possible to rectify | ||
::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local). | ::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local). | ||
::*Local chat showing that you added crafting xp to your pet. | ::*Local chat showing that you added crafting xp to your pet. | ||
− | |||
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | *'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | ||
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::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local). | ::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local). | ||
::*Local chat showing the alchemy had completed. | ::*Local chat showing the alchemy had completed. | ||
− | |||
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | *'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | ||
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::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local). | ::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local). | ||
::*Local chat showing the mental xp had been added to your Kraftie.(local chat showing scrolls, candies etc were added) | ::*Local chat showing the mental xp had been added to your Kraftie.(local chat showing scrolls, candies etc were added) | ||
− | |||
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | *'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | ||
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*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | *'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue. | ||
− | + | *'''If Second Life or Krafties servers go down and you are battling, please note that we are not able to replace any xp that was not added. During these times, "proceed at your own risk".''' | |
− | *'''If Second Life or Krafties servers go down and you are battling, please note that we are not able to replace any xp that was not added. During these times, "proceed at your own risk".''' | ||
*'''To ensure that xp during an event (double alchemy etc), you will need to wait at least 5 minutes for your Kraftie to sync with the event/server. If you do not wait the indicated amount of time, the xp will not accurately add to your Kraftie. | *'''To ensure that xp during an event (double alchemy etc), you will need to wait at least 5 minutes for your Kraftie to sync with the event/server. If you do not wait the indicated amount of time, the xp will not accurately add to your Kraftie. | ||
*'''Any time you add XP to your Kraftie (especially large amounts), we recommend that you reactivate your pet immediately after adding the xp or wait at LEAST 5-10 minutes before logging off or changing pets. The Krafties data(xp added) needs to sync to our server for it to be saved'''. | *'''Any time you add XP to your Kraftie (especially large amounts), we recommend that you reactivate your pet immediately after adding the xp or wait at LEAST 5-10 minutes before logging off or changing pets. The Krafties data(xp added) needs to sync to our server for it to be saved'''. |