Difference between revisions of "Krafties Official Products"
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*Krafties guarantees and supports items that are created and sold directly by Krafties Resident. | *Krafties guarantees and supports items that are created and sold directly by Krafties Resident. | ||
| − | *Items that are purchased from other players/the secondary market are '''NOT''' guaranteed and will ''' | + | *Items that are purchased from other players/the secondary market are '''NOT''' guaranteed and will '''might not''' be supported. It depends on the issue with the item purchased. The administrative team would be the ones to determine if a secondary market item can be sorted. |
*If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support. | *If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support. | ||
Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, | Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, | ||
| − | it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. | + | it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue. |
*If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support | *If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support | ||
Revision as of 16:54, 7 September 2013
- Krafties guarantees and supports items that are created and sold directly by Krafties Resident.
- Items that are purchased from other players/the secondary market are NOT guaranteed and will might not be supported. It depends on the issue with the item purchased. The administrative team would be the ones to determine if a secondary market item can be sorted.
- If you encounter a problem with a Krafties Original product- please submit a support ticket at www.krafties.com/support.
Your ticket will be initially addressed within 24-48 hrs. If the issue requires further support from our administrative dept, it will be forwarded to them- where we ask that you allow at least another 48-72 hours for a response from them. Most issues can be resolved within the 24-48 period, but if the ticket has to go to admins- it will take longer, depending on the nature of the issue and the amount of tickets they have in their queue.
- If you have purchased an item from someone other than Krafties Resident- you will need to contact that person for support
of the product, and/or a refund. Krafties staff will not mediate secondary market transactions.
- Please keep in mind that if a Krafties item disappears inworld due to a failed rez, sim restart, rollback or an inventory issue, the item cannot be replaced by Krafties. If it is "truly" a Krafties related disappearance, then we support and will replace our product.