Difference between revisions of "Support"
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*The time it takes for them to sort it depends on the nature of the issue and the amount of tickets they have in their queue. | *The time it takes for them to sort it depends on the nature of the issue and the amount of tickets they have in their queue. | ||
**If the nature of the ticket requires assistance from the '''administrative staff''', then the ticket will be forwarded to them, where you will need to allow at least another '''48-72 hrs''' for the admins to sort the issue. | **If the nature of the ticket requires assistance from the '''administrative staff''', then the ticket will be forwarded to them, where you will need to allow at least another '''48-72 hrs''' for the admins to sort the issue. | ||
| + | =See Also= | ||
| + | *'''[[Troubleshooting]]''' | ||
Revision as of 04:24, 1 September 2014
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Our staff of CSR's and administrators take every measure possible to help resolve all issues.
Krafties CSR
- CSR stands for Customer Service Representative. Their job is to help and advice players.
- You can see the online status of the CSR members on the "Krafties CSR Board" on the wall of the Krafties Store.
- Please send them a message directly, instead of sending it through the online-board (else it gets posted in their local chat and might be overlooked)
- You can also ask in Krafties Official group if a CSR is available for assistance
If you are in need of assistance/technical support with any of your Krafties items/pets, please ask for a CSR in the Krafties Official chat group. You can also see which CSR is online at the main staff online board located at the front of the Main Store on the Krafties sim. Please feel free to IM them directly if you require assistance.
Support Tickets
If you cannot reach an online CSR- please fill out a ticket.
- Tickets are initially answered within 24-48 hours of being submitted.
- The time it takes for them to sort it depends on the nature of the issue and the amount of tickets they have in their queue.
- If the nature of the ticket requires assistance from the administrative staff, then the ticket will be forwarded to them, where you will need to allow at least another 48-72 hrs for the admins to sort the issue.