Difference between revisions of "Troubleshooting"

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[[Category:Technical]]
 
[[Category:Technical]]
 
This page has some '''Troubleshooting''' methods you can try out, which '''can''' solve simple problems.
 
This page has some '''Troubleshooting''' methods you can try out, which '''can''' solve simple problems.
−
*''If this does not help, then you should contact a [[Krafties CSR]] for assistance''
+
*'''If this page does not help, then try the following
 +
*#Try asking in the '''[[Krafties Official Groups|Krafties Official]] group''', other [[player]]s might be able to help
 +
*#If nobody there can help, then you should contact a '''Moderator''' for assistance'''
 +
*#If there is none online, you can post a '''[http://krafties.com/support Ticket]'''
 
*'''Re-attaching pet''' solves most minor problems ''(detach pet, then attach again)''
 
*'''Re-attaching pet''' solves most minor problems ''(detach pet, then attach again)''
 
==Player Troubles==
 
==Player Troubles==
 +
===I cannot rez my items/temples!===
 +
#Find the '''group''' which allows you to [[rez]], and make it your '''active group''' ("Krafties Official" when on [[Krafties Island]])
 +
#*Now you should be able to [[rez]] (on [[Krafties Island]] you need to be within the [[Crafting Hangout]] or other designated [[Rez Area]]s)
 +
 
===I failed to rez, now my item is gone!===
 
===I failed to rez, now my item is gone!===
 
#'''Relog''', it should bring your items back to inventory
 
#'''Relog''', it should bring your items back to inventory
 
#*Remember to have correct '''active group''' before trying to [[rez]] again
 
#*Remember to have correct '''active group''' before trying to [[rez]] again
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−
===I cannot rez my items/temples!===
 
−
#Find the '''group''' which allows you to [[rez]], and make it your '''active group''' ("Krafties Official" when on [[Krafties Island]])
 
−
#*Now you should be able to [[rez]] (on [[Krafties Island]] you need to be within the [[Crafting Hangout]] or other designated [[Rez Area]]s)
 
  
 
==Pet Troubles==
 
==Pet Troubles==
 
===My pet cannot rez Shadows!===
 
===My pet cannot rez Shadows!===
 
#Find the '''group''' which allows you to [[rez]], and make it your '''active group''' ("Krafties Official" when on [[Krafties Island]])
 
#Find the '''group''' which allows you to [[rez]], and make it your '''active group''' ("Krafties Official" when on [[Krafties Island]])
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#Now '''re-attach your pet''', while wearing the correct group
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#Now '''re-activate your pet''', while wearing the correct group
 
#*If you're not in an area that allows rezzing ([[Crafting Hangout]] or [[Rez Area]]s when on [[Krafties Sim]]), then of course your pet wont [[rez]] a shadow
 
#*If you're not in an area that allows rezzing ([[Crafting Hangout]] or [[Rez Area]]s when on [[Krafties Sim]]), then of course your pet wont [[rez]] a shadow
  
 
===My pet looks weird (missing parts)!===
 
===My pet looks weird (missing parts)!===
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#Try '''re-attaching the pet'''
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#Try '''re-activating the pet'''
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#*If it was caused by [[Orb Mode]], then "exit Orb mode" and re-attach pet.
 
  
 
===My pet cannot use it's spells!===
 
===My pet cannot use it's spells!===
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#Check if your pet is  '''[[Current Version]]''' (if it needs Updating)
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*Re activate your Kraftie
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#If it's a '''new pet''', try setting their '''[[Pet Menu|Active Battle Spell]]'''
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*Check if your pet is  '''[[Current Version]]''' (if it needs Updating)
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##Touch your pet
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*If it's a '''new pet''', try setting their '''[[Spells|Active Battle Spell]]'''
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##Choose '''"Battles"''', there you can find "Set Spell"
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*#Touch your pet to open the '''[[Pet Menu]]'''
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#Use the '''"Spell Reloader"'''
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*#Choose '''"Battles"''', there you can find "Set Spell"
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##Go to the [[Krafties Store]] on [[Krafties Sim]]
 
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##locate the "spell reloader" which is on the floor by the updaters. (Looks like a blue puddle)
 
−
##Touch it to reload your pet's spells, everything should be fine now.
 
  
−
==Temple Troubles==
+
==Item Troubles==
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===The Temple doesn't notice my pet!===
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===Why am I not getting my [[Loot]] or [[Unbonded]]!?===
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#Check if your Temple and Pet are the [[Current Version]] (if it needs to be updated)
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:#Are you wearing your v4.4 HUD? Loot and unbondeds will not add if the HUD is not worn
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#Try '''re-attaching''' your pet (detach, and attach again)
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:#Did you accidently mute <code>Krafties Resident</code>? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
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#*Also try to re-rez your temple if re-attaching pet wasn't enough
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:#The sims where the delivery servers are located could be '''restarting'''
 +
:#*Restarts are a regular thing that happens '''every Tuesday''' on SL, reffered to as '''"Rolling Restarts"''' since it happens to all sims during that day one after another. Sim will only be offline temporarily when the restart happens.
 +
:#It could also be the '''delivery servers lagging'''
  
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===We just finished crafting, but my pet is still "linked" to Temple (Particle Chain)===
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=See Also=
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#You should '''re-attach pet''', because if your pet is still producing a '''"particle chain"''' connecting it to the [[Crafting Temple]] '''after''' a [[Crafting]] session has finished, then a glitch has occured
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*[[Krafties HUD (troubleshooting)]]
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#*Crafting Leader can also "Clear Craft" or re-[[rez]] it, this also solves the problem. But re-attaching pet is simpler for everybody.
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{{Technical}}
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#*If you try to link to the temple again while this problem persists, then temple will not really notice you (and therefor not give you [[Experience]])
 

Latest revision as of 01:48, 24 February 2020

This page has some Troubleshooting methods you can try out, which can solve simple problems.

  • If this page does not help, then try the following
    1. Try asking in the Krafties Official group, other players might be able to help
    2. If nobody there can help, then you should contact a Moderator for assistance
    3. If there is none online, you can post a Ticket
  • Re-attaching pet solves most minor problems (detach pet, then attach again)

Player Troubles[edit]

I cannot rez my items/temples![edit]

  1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)

I failed to rez, now my item is gone![edit]

  1. Relog, it should bring your items back to inventory
    • Remember to have correct active group before trying to rez again

Pet Troubles[edit]

My pet cannot rez Shadows![edit]

  1. Find the group which allows you to rez, and make it your active group ("Krafties Official" when on Krafties Island)
  2. Now re-activate your pet, while wearing the correct group

My pet looks weird (missing parts)![edit]

  1. Try re-activating the pet

My pet cannot use it's spells![edit]

  • Re activate your Kraftie
  • Check if your pet is Current Version (if it needs Updating)
  • If it's a new pet, try setting their Active Battle Spell
    1. Touch your pet to open the Pet Menu
    2. Choose "Battles", there you can find "Set Spell"

Item Troubles[edit]

Why am I not getting my Loot or Unbonded!?[edit]

  1. Are you wearing your v4.4 HUD? Loot and unbondeds will not add if the HUD is not worn
  2. Did you accidently mute Krafties Resident? That is the user account that handles all deliveries, so muting/blocking him will prevent deliveries
  3. The sims where the delivery servers are located could be restarting
    • Restarts are a regular thing that happens every Tuesday on SL, reffered to as "Rolling Restarts" since it happens to all sims during that day one after another. Sim will only be offline temporarily when the restart happens.
  4. It could also be the delivery servers lagging

See Also[edit]

 
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