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*"Most" tickets should be resolved within 7-14 days of initially being answered. There are instances where the ticket will need to go to the "Admin Dept", where it can take longer (approx 3-4 weeks after the Admins receive the ticket)- depending on the details of the issue. You will be notified in your ticket approximately how long it will take to resolve your issue/close your ticket. We ask for your patience during this time. | *"Most" tickets should be resolved within 7-14 days of initially being answered. There are instances where the ticket will need to go to the "Admin Dept", where it can take longer (approx 3-4 weeks after the Admins receive the ticket)- depending on the details of the issue. You will be notified in your ticket approximately how long it will take to resolve your issue/close your ticket. We ask for your patience during this time. | ||
*'''Please note''' that each ticket is carefully looked at and resolved case by case, and we apologize for any inconvenience or down time that is a result. There will be times when tickets are submitted, and extensive research/troubleshooting will have to go into resolving the issue. We ask for your patience during down time, it is our goal to get you up and running again as soon as we possibly can. You will receive a reply via e-mail once the issue has been sorted. | *'''Please note''' that each ticket is carefully looked at and resolved case by case, and we apologize for any inconvenience or down time that is a result. There will be times when tickets are submitted, and extensive research/troubleshooting will have to go into resolving the issue. We ask for your patience during down time, it is our goal to get you up and running again as soon as we possibly can. You will receive a reply via e-mail once the issue has been sorted. | ||
− | + | ===Posting a Ticket=== | |
+ | #Go to the '''[http://www.krafties.com/support Support]''' on the [http://www.krafties.com Krafties Website] | ||
+ | #Fill out the requested information to open a ticket. Do NOT use your real life name, use your Second Life name. | ||
+ | #Include pertinent information in your ticket. If it is about a pet, we need the pet's ID. | ||
+ | #Tickets will initially be replied to within 24-48 hours. | ||
===Keeping Track of Ticket=== | ===Keeping Track of Ticket=== |