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==Issues With XP (Experience) Not Adding==
 
==Issues With XP (Experience) Not Adding==
:PLEASE NOTE - If the Second Life or Krafties servers go down and you were in the middle of a Craft or Alchemy, we can look into replacing the lost XP. Please refer to the information below.
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:Please note - If the Second Life or Krafties servers go down and you were in the middle of a Craft or Alchemy, we can look into replacing the lost XP. You will need to file a ticket and include your Krafties before and after stats (from local) and any local chat showing XP that should have been added. We will look into your Krafties data to see if the XP can be replaced. Please note there are no guarantees we can replace the XP, it will depend on if we are able to retrieve the necessary data from you and our servers.
  
 
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:There is a maximum "accepted" time limit of "20 minutes" on crafts. If you choose to craft and the timing of the craft exceeds 20 minutes, ANY errors that occur during the craft will not be supported by the Krafties team. (this includes crashes or any SL related issues)  
:'''If CRAFTING fails'''-
 
:There is a maximum "accepted" time limit of "20 minutes" on crafts. If you choose to craft and the timing of the craft exceeds 20 minutes, ANY errors that occur during the craft will not be supported by the Krafties team. (this includes crashes, server issues or any SL related issues)  
 
  
:'''If you are the LEADER of a craft''', and the time of the craft is under "20 minutes" - if the craft fails due to server issues, crashes etc.. we will return the E and ingredients to your HUD so you can re-craft. Unfortunately we are not able to award crafting xp due to the inability to obtain the necessary data from our servers.If the craft was during an event, we have no way of tracking the event/time and will not be able to award the proper xp that corresponded to the event. We do make every effort possible to rectify a failed craft and we apologize for any inconvenience it may cause. You will need to file a ticket and MUST include the following information:
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:If you are the Leader of a craft, and the time of the craft is under "20 minutes" - if the craft fails due to server issues, crashes etc.. we will return the E and ingredients to your HUD so you can re-craft. Unfortunately we are not able to award crafting exp due to the inability to obtain the necessary data from our servers. We do make every effort possible to rectify a failed craft and we apologize for any inconvenience it may cause.  
::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local).
 
::*Local chat from when the craft '''initiated and when it officially completed (if it did complete).  
 
  
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:All tickets filed for failed crafts (you as the leader and under 20 mins) MUST include the following information:
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Before and after creature stats from local (entire string
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Local chat from when the craft initiated and when it officially completed.
  
:'''If you ASSIST a craft''' - if the craft fails due to server issues, crashes etc., please note that our servers do not record information regarding players assisting in a craft, and unfortunately we are not able to credit the missed xp to your Kraftie.
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:If you ASSIST a craft, and the time of the craft is under "20 minutes" - if the craft fails due to server issues, crashes etc., please note that we cannot guarantee that the lost xp can be credited to your Kraftie. This is because there is no information saved in our servers for assists. We will make every effort to add the xp to your pet but again its not guaranteed. You will need to file a ticket and MUST include the following information:
 
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::*Before AND after creature stats from local (entire string).
 
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::*Local chat from where the craft initiated (ask the leader for the chat) and when it officially completed.
:'''If adding XP by using CANDIES or any other "item" fails'''-
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::*If you are unable to provide all 3 pieces of information, we will not be able to look into adding the xp to your Kraftie. We apologize for any inconveniences
:We will look into replacing the xp that was to be awarded to your Kraftie. If the this was during an event, we have no way of tracking the event/time and will not be able to award the proper xp that corresponded to the event. We do make every effort possible to rectify adding xp back to your pet and we apologize for any inconvenience it may cause. You will need to file a ticket and MUST include the following
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::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local).
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*If Second Life or Krafties servers go down and you are battling, please note that we are not able to replace any xp that was not added. During these times, "proceed at your own risk".  
::*Local chat showing that you added crafting xp to your pet.
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*Any time you add XP to your Kraftie, you need to wait at LEAST 5-10 minutes before logging off or changing pets. The Krafties data needs to sync to our server for it to be saved.
 
 
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue.
 
 
 
 
 
:'''If ALCHEMY fails'''-
 
:We will look into replacing the xp that was to be awarded to your Kraftie. If the alchemy was during an event, we have no way of tracking the event/time and will not be able to award the proper xp that corresponded to the event. We do make every effort possible to rectify a failed alchemy and we apologize for any inconvenience it may cause. You will need to file a ticket and MUST include the following
 
::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local).
 
::*Local chat showing the alchemy had completed.
 
 
 
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue.
 
 
 
 
 
:'''If ADDING MENTAL/OTHER XP fails'''-
 
:We will look into replacing the xp that was to be awarded to your Kraftie. If the addidng mental/other xp was during an event, we have no way of tracking the event/time and will not be able to award the proper xp that corresponded to the event. We do make every effort possible to rectify xp not adding and we apologize for any inconvenience it may cause. You will need to file a ticket and MUST include the following
 
::*'''Before''' and '''after''' creature stats from local (click your pet, then "stats". The Krafties stats will appear in local).
 
::*Local chat showing the mental xp had been added to your Kraftie.(local chat showing scrolls, candies etc were added)
 
 
 
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue.
 
 
 
 
 
 
 
'''ADDITIONAL NOTES REGARDING XP'''
 
 
 
*'''Please note that this information is being requested because our severs only save your pets "current" stats, they do not save prior stats from your pet. New data overwrites previous data. We need documentation you provide so we can begin looking into your reported issue.
 
*'''If you are adding a substantial amount of xp to your pet, it is recommended that you utilize the "stats" button when you click your pet to document your pet's current stats in local. This is in case adding xp fails and we need documentation of your pets "before" stats".
 
*'''If Second Life or Krafties servers go down and you are battling, please note that we are not able to replace any xp that was not added. During these times, "proceed at your own risk".'''
 
*'''To ensure that xp during an event (double alchemy etc), you will need to wait at least 5 minutes for your Kraftie to sync with the event/server. If you do not wait the indicated amount of time, the xp will not accurately add to your Kraftie.
 
*'''Any time you add XP to your Kraftie (especially large amounts), we recommend that you reactivate your pet immediately after adding the xp or wait at LEAST 5-10 minutes before logging off or changing pets. The Krafties data(xp added) needs to sync to our server for it to be saved'''.
 
*'''Please note that we cannot use data from third party huds to document xp not adding. The stats must come from our servers in local'''.
 
  
 
==Combat Training Tips==
 
==Combat Training Tips==

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